WideBot's Chatbot Technology Picks Up On Arabic Dialects To Gain Larger Customer Inclusivity

Dubai-Based WideBot has come up with a chatbot that incorporates the different dialects used in formal and informal Arabic, and it also claims to pick up on intangible linguistic factors such as sentiment and tone.

While it is true that machine learning has the potential to learn and decipher vast data on its own, it cannot always fully comprehend how different people phrase their queries or structure their sentences, therefore companies might lose potential customers. In the Arab world, chatbots face additional challenges as they often don’t take into account the nuances of the different dialects of Arabic used across the region.

To cater to this issue, Dubai-based tech startup Widebot has come up with a chatbot that incorporates the different dialects used in formal and informal Arabic. Notably, it also claims to pick up on intangible linguistic factors such as sentiment and tone.

About Widebot

“It a B2B software-as-a-service (SaaS) platform that empowers businesses to build smart, artificial intelligence-enabled chatbots that speak both formal and informal Middle Eastern languages. The WideBot platform has the most powerful artificial intelligence engine for Arabic dialects, trained by millions of annotated data.”